Refund & Cancellation Policy

Last updated: 18 July 2026

1. Cooling-off period

Where the UK Consumer Contracts Regulations apply, you have the right to cancel a service booking within 14 days of purchase, without giving a reason, and receive a full refund — provided the service has not yet begun.

2. Cancellation by you

• More than 14 days before a scheduled session or programme start: full refund.
• Between 7 and 14 days before: 50% refund.
• Less than 7 days before: no refund, though we may offer to reschedule at our discretion.

For multi-session programmes, refunds for unattended sessions are considered on a case-by-case basis and are not automatic once the programme has begun.

3. Cancellation by Hendexa

If we need to cancel a session or programme for any reason, we will offer a full refund or a rescheduled date of your choosing.

4. Rescheduling

We understand that plans change. Where possible, we will reschedule sessions at no additional cost if you notify us at least 48 hours before the scheduled time.

5. Free introductory sessions

Free introductory consultations may be cancelled or rescheduled at any time without penalty.

6. How to request a refund

Email hello@hendexa.org with your booking reference and reason for cancellation. We aim to process eligible refunds within 14 working days.

7. Exceptions

Bespoke consultancy engagements with institutions are governed by the specific contract or statement of work signed between the parties and may include different cancellation terms.

Contact

Questions? Email hello@hendexa.org.